A friendly note: We are a private travel assistance team, here to gently guide you. We are not a government office and have no affiliation with the European Union.
A friendly note: We are a private travel assistance team, here to gently guide you. We are not a government office and have no affiliation with the European Union.
Find more info about how to answer each question below:
A friendly questionnaire
We will sit beside you with a friendly, step-by-step questionnaire. There is no rush, and a real person reviews every line you share.
Let us begin together — at your own pace. Guided assistance for eligible visa-exempt travelers.
Please include yourself. Don't worry, we can adjust this later if needed.
Find more info about how to answer each question below:
How it works
Every assistance request follows the same predictable path. Knowing each stage in advance makes the process feel transparent — there are no hidden steps, no surprise emails, and no jargon designed to make you feel uncertain about your own travel plans.
Tell us which nationality you hold, when you plan to arrive in Europe, and how many travelers will be on the request. We use this to tailor the rest of the form to your specific situation.
Enter passport details, contact information, and any secondary nationality for each traveler. The form highlights the fields most commonly mistyped so they get a second look before you continue.
Pick the processing tier that matches your timeline — Standard, Rush, or Super Rush. Each tier covers the same quality of internal review; the difference is internal queue priority only.
See every field summarized in one place before you confirm. Nothing is submitted until you review the totals and approve the assistance request explicitly.
Before you start
Most typos in ETIAS submissions come from travelers entering details from memory rather than reading them directly off the document. Setting yourself up properly before you begin makes the whole flow smoother and removes the most common reason for clarification emails afterwards.
If you are submitting on behalf of family members, gather everyone's passports together so the information can be cross-checked at the same time. Mixing details between travelers is one of the most common avoidable issues we see.
Read the passport directly — never enter the number, dates, or name spelling from memory. The biographic page has everything you need.
Your first European arrival airport, even if your trip later moves through several countries. This is the entry point ETIAS is interested in.
The full address where you'll stay on your first night. If you're staying with friends or family, use their address; otherwise, use the booking confirmation.
Status updates are sent by email. Use an inbox you actually check, and add our support address to your contacts so messages do not land in spam.
Tired, rushed travelers make small typos that have to be fixed later. Pick a time of day when you can focus fully on the form for a single sitting.
What's included
Regardless of the processing tier you select, the core experience is identical. Tier upgrades only influence the priority your request receives in our internal review queue — they do not change the quality of the work, the support you receive, or the people who handle your file.
Plain-language prompts that walk you through each section, with extra clarity on the fields most commonly mistyped.
A real person on our team reads through the information you submit, looking for spelling consistency, validity windows, and trip detail alignment.
Calm, meaningful status emails at every stage. We never send pings just for the sake of activity.
Reach our team any time. Typical response within 24 hours, with the time taken to write a careful answer rather than a rushed one.
Government-related fees and our service fee are shown clearly in your application summary before you confirm. No charges added later.
Your information is used only for the assistance you request and is never sold or shared with unrelated third parties.
Avoid common mistakes
Most missed travel details come from forms that are confusing, not from travelers being careless. The list on the right is the short version of what our internal review team sees most often. Reading it before you begin saves a remarkable amount of time later.
If you spot something that looks slightly off about your own information, do not guess. Reply to our clarification email with what you actually know. Our team would rather help you find the correct answer than process an inaccurate one.
The spelling on your assistance request should match your passport exactly — not your nickname, your social media handle, or your daily-life shortened form.
Mistaking 0 (zero) for O (the letter), or 1 (one) for I (capital i), is the single most common typo in passport entries. Read each character twice.
Validity should extend comfortably past your travel — not just barely. Border officers tend to interpret validity strictly, regardless of authorization status.
If your flight is rebooked after submission, update your first arrival airport through the Modify Application page so your file matches reality.
If our team writes with a small question, replying quickly keeps everything moving. Silence usually causes the longest delays.
Privacy is non-negotiable. Information you submit through the application form is used only for the assistance you request. We do not sell your information. We do not share it with unrelated third parties. We do not repurpose it for marketing campaigns. Our Privacy Policy explains in plain language what we collect, why we collect it, and how long it is retained.
All form data is transmitted over secure connections from your browser to our review systems.
The information you provide is used only to prepare the assistance you asked for — nothing else.
We do not sell, rent, or trade your personal information with anyone, ever. There is no marketing list to opt out of.
Quick answers
The most common questions we receive from travelers in the moments right before they start an assistance request. If yours is not here, our support team is one email away.
No. ETIAS Entry is a private third-party service that helps travelers prepare and review their ETIAS assistance request. We are not affiliated with the European Union, the European Commission, or any government authority. The decision on any travel authorization is made by the relevant authorities.
No. You can prepare your application entirely on your own. Our service exists for travelers who want a guided form, a careful human review pass, and a real person to email if anything looks off — the choice is yours.
We recommend completing the form in one focused sitting because it makes cross-checking easier. If you need to step away, leave the page open in your browser tab; if you close it, you may need to re-enter your information.
Online payment is temporarily unavailable. After you submit your assistance request, we will follow up by email regarding the estimated total and the next step. This keeps your information secure and gives you a chance to review the summary before anything is processed.
You receive an email confirmation with your unique reference number, and your information enters our internal review queue at the priority you selected. Save the confirmation email — it is the simplest way to identify your request in any future communication.
It is usually cleaner for an additional traveler to start their own assistance request rather than be merged into a submitted one. If you are unsure, reach out to support and we will help you choose the simplest path.
You may write to us at any time. A real person typically replies within one day.
