A friendly note: We are a private travel assistance team, here to gently guide you. We are not a government office and have no affiliation with the European Union.

Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Legal

Refund Policy

Clear rules about what can be refunded, what cannot, and how to request a review.

A friendly note: We are a private, family-run travel assistance team. We are here to help you prepare your ETIAS details with care. We are not a government office and we are not connected to the European Union in any way.

Service fees vs government fees

Our service fees relate exclusively to the private assistance we provide — guided forms, application review, and email support. Government-related fees, where applicable, are separate and outside our control.

Refund eligibility

Refund eligibility depends on the stage of your assistance request and whether the service has begun. Requests submitted before review work has started are generally easier to refund. Once review work has begun, partial or no refund may apply.

How to request a refund

To request a refund, contact our support team via the Contact page. Include your assistance request reference and a brief description of why you are requesting a refund.

Non-refundable situations

Refunds are not provided for situations outside our control — including, but not limited to, government-related decisions, traveler-supplied inaccuracies, or changes in personal travel plans after review work has been completed.

Processing timelines

Approved refunds are processed within a reasonable period after confirmation. Final timing depends on payment providers and may vary.

Important note

We do not promise full refund guarantees and we encourage travelers to be cautious of any service that does. Our goal is to be fair, transparent, and clear about what each refund situation involves.

Ready when you are — no rush

Take your time. A real person on our team will gently guide you, step by step.

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