A friendly note: We are a private travel assistance team, here to gently guide you. We are not a government office and have no affiliation with the European Union.

Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Help & friendly guides

A quiet library of help, written for real travellers.

Calm, plain-English guides for getting ready to visit Europe — written kindly and kept short, so you can read whichever ones apply to you.

A friendly note: We are a private, family-run travel assistance team. We are here to help you prepare your ETIAS details with care. We are not a government office and we are not connected to the European Union in any way.

Walking through the questionnaire

What each part asks for, and how to prepare your answers calmly. Don't worry — we explain every question in plain English.

Looking after your passport

How to gently check the validity dates, and how to make sure your name is spelled the same way everywhere.

Your first day in Europe

Your first arrival airport, your first night's address, and the small details a kindly border officer might ask about.

Travelling with your family

How to prepare ETIAS details for several family members at once, without anything getting muddled up.

Small slips we gently catch

The little things that can disturb a holiday — and the simple checks that prevent them.

If something needs a small correction

Don't worry. We will help you fix any small slip, kindly and clearly.

How we keep your information safe

Where your details are stored, how long we keep them, and what we will never share with anyone else.

Where ETIAS applies

The European countries that take part, and what changes once your authorisation is in place.

Questions travellers ask most

Quick answers to the things our support team is asked most often.

Before you begin the questionnaire

Please have your passport open in front of you — not in your memory. Most small slips happen because travellers try to recall a passport detail rather than read it directly off the page.

If you are preparing for several family members, please gather everyone's passports together so the details can be checked side by side. Mixing details between travellers is one of the most common little muddles we gently catch.

Try to know which European country you will arrive in first, and the address where you will stay your first night. These are the trip details our review team most often writes back about.

A small passport checklist

Make sure the validity date extends comfortably past your trip — not just barely past it. Border officers tend to read validity dates strictly, so a little extra space is kind to your future self.

Read your full name exactly as it is printed in the passport, including any middle names. The spelling on your travel paperwork should match the passport, not your nickname.

Look at the photo page for any visible damage. A passport with a damaged photo page can occasionally cause questions at the border.

If your passport has just been renewed, please use the new one — not the old one. It sounds obvious, but it is a more common little slip than you might expect.

Your first night and arrival airport

Your first night's address is the one to share, even if your trip later moves through several cities. The questionnaire is interested in the entry point, not the full holiday.

If you are staying with friends or family, please use their full address. If you are staying at a hotel or apartment, please use the address printed on the booking confirmation.

If your accommodation is still being arranged when you finish the questionnaire, that is fine — please begin now and update the address later through the Make a Small Correction page.

Small slips we gently watch for

Finishing the questionnaire late at night, when you are tired. Tired travellers make small slips that have to be fixed later. Please pick a calm time of day if you can.

Mistaking a 0 (zero) for an O (the letter), or a 1 (one) for an I (capital i), in your passport number. Please read each character twice — gently and slowly.

A name spelled slightly differently on your travel booking and on your passport. If those two do not match, please correct the booking before your trip.

Letting a friendly question from our team sit in your inbox unread. Replying quickly is the kindest thing you can do for your own timeline.

When the family is travelling together

Each traveller — including each younger family member — usually needs their own ETIAS. Adults cannot simply be 'added' to someone else's request.

When preparing details for several family members, please gently confirm one passport at a time before moving on. It is much easier to fix a single slip than to untangle several at once.

For younger travellers, a few short details about a parent or guardian may be needed. Please have those nearby before you begin.

When to write to us

If your travel date is unexpectedly close and you are not sure whether to go ahead, please write to us. We will tell you honestly whether the timing feels comfortable.

If you receive a friendly question from us and are not sure how to answer, please reply with what you do know rather than guessing. We would much rather help you find the right answer than process a wrong one.

If your passport is lost, stolen, or damaged after you have finished the questionnaire, please write to us as soon as you have a new one so we can carefully update your file.

Would you like a real person to help?

Please write to us at any time of day or night. A real person typically replies within a day.

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