Why small corrections happen
Plans change. A booking is moved. A passport is renewed. None of this is unusual at all — it is simply how travel works. Our process is built with the gentle assumption that small corrections will sometimes be needed before a trip.
What matters most is that the details attached to your request always reflect the truth. Even a small slip — a missing middle name, a date that no longer matches a booking, an old passport number — is the most common reason travellers run into avoidable little troubles at the border.
Things that often need a small correction
Most corrections fall into a small set of friendly categories. Reviewing these in advance helps you spot any small slip before it causes any worry.
- The spelling of any given name, family name, or middle name — exactly as it appears on the passport.
- A passport number, the country it was issued in, the date it was issued, or the date it expires — especially after a renewal.
- A date of birth or a nationality entered slightly incorrectly the first time.
- The first European country you will arrive in, and your planned arrival date.
- The first night's address — particularly if your accommodation booking has changed.
- The contact email address or phone number we should use to write to you.
How to ask for a small correction
Small corrections begin from your account. After you sign in, please describe the change you would like in plain English. A real person on our team will read your message and gently apply it.
If you would prefer, you may also write to our support team. Please include your reference number and a short, clear description of what should be changed and why. We are available by email day or night, with a typical reply within one day.
> A helpful note: there is no need to apologise for a small correction. They are a normal part of the journey, and we treat them as such.
What our team gently checks during a correction
When you ask for a change, we do not simply paste the new value into your file. We re-read the surrounding details, to make sure the small correction has not introduced a new little slip elsewhere. For instance, a passport renewal usually means re-checking the validity dates against your trip, and a new arrival airport sometimes means re-checking your first night's address.
We will write to you to confirm the change has been applied, and we will kindly mention anything else that might benefit from a quick look while we are in your file.
When a correction is not quite the right step
If your trip has been cancelled entirely, the Cancel My Request page is a kinder fit than a correction.
If your passport has been lost or stolen and you now have a new one, that is more than a small correction — it is effectively a fresh look at all the passport-linked details. Please write to us and we will gently guide you through the right next step.
If you would like to add a brand-new traveller to a request that has already been sent, in most cases that traveller should begin their own request rather than be merged into an existing one.
A friendly word about timing
Light corrections — a corrected spelling, a contact update — are usually quick to apply. Bigger corrections — a passport renewal, a major change of itinerary — can need a little more time, and may extend the overall timeline.
If you have a travel date coming up soon, please mention it clearly when you write to us, so our team can move your file up gently in our quiet queue.
