A friendly note: We are a private travel assistance team, here to gently guide you. We are not a government office and have no affiliation with the European Union.

Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Cancel my request

If you would like to cancel, that is perfectly fine — here is what happens.

A calm, honest explanation of how cancellations work, when they are the right step, and what you can expect from our team.

A friendly note: We are a private, family-run travel assistance team. We are here to help you prepare your ETIAS details with care. We are not a government office and we are not connected to the European Union in any way.

When cancellation is the right step

Cancellation is the right step when you are sure you no longer need the gentle assistance you originally asked for. The most common reasons are a fully cancelled trip, a change of plans that no longer involves Europe, or simply a decision to use a different service.

If your trip has only been delayed or moved, then a small correction is almost always the kinder path. Cancelling and starting again later is more disruptive than gently updating the dates on your existing request.

How to cancel

Cancellations are handled from your account, or by writing to our team. Either way, please include your reference number so we can find your file quickly. A short reason helps our team understand whether cancellation is genuinely the right step rather than a misdirected correction.

We will reply by email confirming we have received your cancellation, the next step we are taking, and any timing details you should know. Until you have that confirmation in writing, your request is still active.

What cancellation does — and does not do

Cancelling closes your request with us. We will gently stop any further review and archive your file in line with our privacy promise.

Cancellation does not undo anything that has begun on the official side, which is outside the gentle assistance we provide. We are a private travel assistance team and not the government — only the official authorities can act on processes they themselves have started.

Refund eligibility, gently explained

Whether a refund is possible depends on where your request is in our quiet review at the moment we receive your cancellation. The closer to completion the work is, the less likely a refund applies, since the human work has already been done.

Our Refund Policy explains the small framework in plain English, including which fees may be refundable and which are not. We encourage you to read it before requesting a cancellation, so the outcome matches your expectations.

Your privacy after cancellation

After cancellation, the personal details attached to your request are kept only for the period required to handle any follow-up support, refund, or compliance question. We do not repurpose cancelled records for marketing, and we never share your information with anyone unrelated.

If you change your mind

If you cancel and later decide you would like our gentle assistance after all, please don't worry — you are very welcome to begin a brand new request. We will not penalise you for changing your mind, and your new request will be treated as a fresh, independent file.