Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Please write to us about your ETIAS request, your travel preparation, or anything you would like a real person to explain in plain English.

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Support requests can be submitted any time, day or night, via email. A real, kind member of our team will personally reply to you, usually within 24 hours.

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Many questions are gently answered in our Common Questions and Help & Friendly Guides.

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By writing to us you understand that we are a private travel assistance team and not a government office.

A friendly note: We are a private, family-run travel assistance team. We are here to help you prepare your ETIAS details with care. We are not a government office and we are not connected to the European Union in any way.