A friendly note: We are a private travel assistance team, here to gently guide you. We are not a government office and have no affiliation with the European Union.

Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Honest pricing

A clear, friendly explanation of every fee — nothing hidden.

Two small things go into the total: an official fee for the European authorities, and our gentle assistance fee for the human help we provide. Both are shown clearly before anything is sent.

A friendly note: We are a private, family-run travel assistance team. We are here to help you prepare your ETIAS details with care. We are not a government office and we are not connected to the European Union in any way.

How the fees are made up

Every ETIAS request involves two small, separate amounts. Knowing the difference helps you read the summary calmly, with no surprises.

  • An official fee — a flat amount linked to the ETIAS arrangement itself. It is the same for every traveller, no matter who is helping.
  • Our gentle assistance fee — what we charge for the patient human help we provide: the friendly questionnaire, the careful review by a real person, and the quiet email support.

Both amounts are shown clearly inside the questionnaire summary before anything is sent. There are no extra charges added later.

The official fee

This is a flat amount linked to ETIAS itself. It is the same regardless of which assistance team is helping. We do not keep any part of this fee — it is simply passed along.

Some travellers are not asked to pay this official fee, depending on age or other circumstances. Where that is the case, our questionnaire takes it into account quietly.

Our gentle assistance fee

Our fee covers the patient, human help we provide:

  • A calm, easy-to-read questionnaire.
  • A real person who reads every line of your details.
  • Friendly, plain-English email updates as things move along.
  • Email support — day or night — written by a real person.
  • Access to our quiet library of travel-preparation guides.

Our fee is what allows us to keep a real human team, rather than a cold automated process.

Three friendly speeds to choose from

We offer three speeds, so you can pick the one that fits your travel plans. Every speed includes the same patient human review — the only difference is how soon your file moves to the front of our quiet queue.

  • Standard — included in the assistance fee. Lovely if you are preparing well in advance of your trip.
  • Faster — a small extra amount, for travellers who would like their file moved up in our queue.
  • Fastest — our highest priority, for travellers preparing close to their travel date.

Please remember: choosing a faster speed only changes how quickly we look at your file. It does not change the official side of things, which is outside our control.

What is always included, no matter the speed

Whichever speed you choose, the kindness is the same.

  • A calm, easy-to-read questionnaire with plain-English questions.
  • A real person reviewing your details for small slips.
  • A friendly confirmation email and gentle status updates.
  • Email support, day or night, with a typical reply within one day.
  • Our quiet library of guides to help you get ready for your trip.

What is not included

We do not handle anything that goes beyond the gentle assistance described above. We do not represent travellers before any government office. We do not give legal or immigration advice. We do not provide visa services.

We are a private travel assistance team and are not affiliated with the European Union. The decisions on your travel authorisation are always made by the official authorities, not by us.

Refunds, gently explained

Whether a refund is possible depends on where your file is in our quiet review at the moment a refund is requested. Our Refund Policy explains the small framework in plain English. We encourage you to read it before requesting a refund, so the outcome matches what you expect.

No surprises, ever

We do not add charges later. We do not renew anything automatically. We do not charge separately for support, small corrections, or status updates — those are all included. If a price is not shown inside the questionnaire summary, it will not appear on your bill.

Ready when you are — no rush

Take your time. A real person on our team will gently guide you, step by step.

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