Information we collect
We collect information you provide directly to us when you create an assistance request, contact support, or use our services. This may include name, date of birth, nationality, passport details, contact information, and trip details necessary for ETIAS preparation.
We also collect limited technical information such as device, browser, and basic interaction data needed to operate and improve the website.
How we use information
We use submitted information to review your assistance request, communicate updates by email, respond to support inquiries, and improve the quality of our service. We do not sell or rent personal information.
Storage and security
We apply reasonable security practices appropriate to the sensitivity of the data we handle. No system can be guaranteed perfectly secure, but we work to limit access strictly to those who need it for service delivery.
Your choices
You may contact us at any time to request a copy, correction, or deletion of personal information you have submitted, subject to legitimate business or legal obligations.
Contacting us
Questions about this policy? Reach our team via the Contact page or email us directly for any privacy-related concerns.
Email: [email protected]
Ready when you are — no rush
Take your time. A real person on our team will gently guide you, step by step.